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We, at Diawin Fashions Private Limited, make all commercial and reasonable endeavors to ensure that Products are delivered to the Users in a timely fashion. Users are required to peruse and understand the terms contained in this Delivery Policy. If you do not agree then you are advised not to accept the Terms of Use and the Shipping and Delivery Policy and may abstain from using the Platform. The terms contained in this Shipping and Delivery Policy shall be accepted without modification and accordingly, you agree to be bound by the terms contained herein.

1. All products are shipped within 48 hours of placing the order. All products are shipped from the warehouse located in Kolkata (India) to respective shipping address(s) provided by the user/customer/purchaser. As we endeavor to deliver our products across India, we partner with third-party courier services providers viz. Delhivery/ FedEx / Blue Dart/ DTDC/ Ecom Express, Express Bees are our delivery partners. Details of delivery partners will be provided to the users upon the purchased product being handed over to the delivery partner by Diawin Fashions Private Limited.
2. A standard date of delivery shall be provided to the Users in the order confirmation email. Users are to provide complete street address along with their landmark & pin code details at the time of placing the purchase order.
3. Our orders are processed on weekdays i.e. from Monday to Saturday, excluding national or declared holidays.
4. In case you book multiple products and services in one transaction, efforts will be made to ship all products together. However, this may not always be possible. Furthermore, we process to only one shipping address per order, therefore, in case, any customer places an order of several items to be shipped to different address(es), each address shall be treated as a separate order.
5. We do not ship to Post Office Box address(es) and do not take any responsibility for non-delivery of orders in case an order is delivered to P. O. Box and not received by the customer.
6. Orders once confirmed cannot be edited/ modified/ or changed. However, We accept such requests for address change, made within 12 hours of placing the order or from order confirmation. For related concerns and queries, you may reach us at onlinesupport@deyann.in.
7. Keeping in view the ease of delivery, our courier partners will make three (3) delivery attempts at the address specified by the user or customer, and thereafter if the order/ package remains undelivered, our courier partners will intimate us regarding the said non-delivery.
8. We aim to keep stock of all products listed on our website. In case you have made payment for a product that is unavailable or would take longer to deliver then, we will make proactive attempts to communicate to the User about the delay, within 2 working days, on his/her registered mobile number or email address.
9. Upon order confirmation, we provide the User a tracking number for the order via Email and SMS. Your orders can be conveniently tracked through the Online Tracking Facility on our website under “Track Order” in My Account section. In case of any delivery related concerns or disputes or if the package status is visible as non-deliverable, you are requested to contact our courier partners’ customer service numbers.

IMPORTANT INFORMATION

1. 1. Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.
   2. We endeavor to dispatch your order within 2 working days, however, due to unforeseen circumstances, the dispatch of your order can take up to 7 working days. You will be informed via email upon dispatch of the order.
   3. Once the order is dispatched, it normally takes 2-5 working days for delivery to your selected post office.
   4. Unforeseen circumstances on the logistics provider’s end may cause delays for which Diawin Fashions Private Limited is not liable.