Frequently Asked Questions

1. How can I shop?
   • Use the MEN, KIDS, PLUS SIZE, LAMAAYA and SLIP IN 2 links to help you find what you are looking for.
   • Once you have found an item you wish to purchase, select your size and click on the ADD TO CART button underneath each item.
   • Review the items in your cart by clicking the CART link at the top of the page. You can use the REMOVE FROM CART link to delete items from your cart.
   • Click on PROCEED TO CHECKOUT to complete your order.
2. How do I choose my size?
   To help you choose the best size, you’ll find the following information on every product page:
   • A link to a ‘size guide’ to help you convert international sizes, as well as product measurements and a guide to using these.
   • If you need more help, our customer care team can answer all your questions on sizing and fit – simply email onlinesupport@deyann.in for advice.

1. How can I cancel my order?
   If you need to change or cancel your order, please contact us within 24 hours of placing the order at onlinesupport@deyann.in. You may also call us on +91 78902 20999 from Monday to Saturday between 10 AM – 7 PM.
2. How can I check the status of my order?
   After placing an order, you can view your order status by clicking on the MY ACCOUNT link at the top-right corner of every page. From there, you will be able to view information about your order with ease.
3. Why is my order still processing?
   This may simply be due to a time lag between systems. Your order will be on its way in the time-frame promised. If however you would still like to check with us, please feel free to email us at onlinesupport@deyann.in or call us at +91 78902 20999 from Monday to Saturday between 10 AM – 7 PM.
4. Can I change my preferred delivery address after placing my order?
   We are unfortunately unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide the correct address when placing your order.

Requests for return or Exchange of products purchased from only our e-commerce portal, www.deyann.in, are required to be made by users within 10 days from delivery of the product / products. Users can place their request to our customer care team via email at onlinesupport@deyann.in or call us at +91 78902 20999.

The Order number / Order ID is mandatory for identifying your order. You have to send your details i.e. Order number / Order ID and Exchange or Return reasons via email.

1. How do I know if an item is eligible for return?
   • Genuine size issues, only for unused, unaltered garments with tags
   • Genuine quality issues
   • Packages lost in transit
   • If a wrong item has been delivered to you
2. How do I know if an item is not eligible for return?
   • In case of design and colour variations
   • Products returned in a used or damaged condition
   • Washed, Altered and Used
     *Refunds will be made after we have received the product and duly verified it. Exceptions to the above would be made if the package has been lost in transit where the customer needs to provide the Courier slip with AWB number.
3. What is the process to return a product?
   After the delivery of the purchased product, if you are unsatisfied with the product subject to the issues stated in point number 1 above, kindly email us your order details of the existing product which you want to replace or return at onlinesupport@deyann.in. The existing product needs to reach us at Kolkata and returns or exchange can be made after QC.
4. How can I avoid damage during washing the product?
   We request our customers to kindly refer to the washing instructions mentioned on the tag of the product to avoid damage. Our products are made with handpicked delicate fabrics and are advised professional dry cleaning rather than home wash.
5. Is the color of my product exactly the same as I see it on the website?
   We have done our best to accurately display the colors of the garments on our website, however the colors you see will also depend on the display settings and resolution of your monitor.

1. What shipping method does the www.deyann.in use?
   www.deyann.in will deliver the goods ordered to your mentioned address at the time of placing the order. This is done through Delhivery / FedEx / Blue Dart/ DTDC/ Ecom Express, Express Bees couriers.
2. What are the charges for shipping ?
   Shipping is free for all orders in www.deyann.in. No minimum order is required.
3. How long until my order ships?
   We dispatch products from Monday to Saturday. Once you place the order, we will aim to dispatch the order in 2 working days. However, due to unforeseen circumstances, the dispatch of your order can take up to 7 working days. You will be informed via email upon dispatch of the order.
4. Will all items of my order be shipped in one box?
   Yes, we try to ship all the items together. In case, a single order has too many voluminous items, we may ship in multiple shipments in order to ensure that the product is safe and handled with care and therefore, gets to you in time.
5. How do I know when my order has been dispatched?
   After dispatch the product you will get a email and SMS the tracking details and the courier name.

What payment method can I use?
Online payment via credit or debit card. We accept Visa and MasterCard.
Please note that if you have received a notification that payment has gone through successfully but your order status shows a payment error, please email us on onlinesupport@deyann.in and we will get in touch with you within 24-48 working hours.

1. How do I register?
   You can register by clicking on the SIGN IN pop up window that appears on the homepage on our site. After which, you will get regular updates and can avail of all the services offered at www.deyann.in
2. How do I unsubscribe from your newsletter?
   Login to your account and select the UNSUBSCRIBE feature. You can also click the UNSUBSCRIBE tab present in our newsletters.
3. I forgot my password. Can you tell me what it is?
   Select FORGOT PASSWORD while logging in and the system will send you a link using which you can reset your password.
4. How do I change my email address?
   Once an email address has been registered with us, it cannot be deleted. But you can email us the ID that you used for registering on www.deyann.in and your new email address, and we will change the email address for your account.
5. Do I need to set up an account to place an order?
   Yes, you need an account to place an order. You can browse through the collection without creating an account and select merchandise you like. But, to be able to buy, you need to set up an account or login as a guest, which is a fairly easy process.