We believe in delivering the best products which are handcrafted by skilled men and experts in the field, keeping in mind the emotions and ethics of upcoming fashion trends. We assure you the quality of our products and endeavour to provide absolute user satisfaction. Once the product has been delivered to the User after purchase from the Platform and if you are unhappy with our product, all returns or Exchange of the product shall be governed by and subject to Terms of Use.

Requests for return or Exchange of products purchased from only our e-commerce portal, www.deyann.in, are required to be made by Users within 10 days from delivery of the product / products. Users can place their request to our Customer Care Team via email at onlinesupport@deyann.in or call us at +91 78902 20999.

The Order number / Order ID is mandatory for identifying your order. You have to send your details i.s. Order number / Order ID and Exchange or Return Reasons via email.

How do I know if an item is eligible for return?

  1. Genuine size issues, only for unused, unaltered garments with tags
  2. Genuine quality issues
  3. Packages lost in transit
  4. If a wrong item has been delivered to you

No refunds will be given in the following cases

  1. In case of design and colour variations
  2. Products returned in a used or damaged condition
  3. Washed, Altered and Used

*Refunds will be made after we have received the product and duly verified it. Exceptions to the above would be made if the package has been lost in transit where the customer needs to provide the Courier slip with AWB number.

What is the process to return a product?

After the delivery of the purchased product, if you are unsatisfied with the product subject to the issues stated in point number 1 above, kindly email us your order details of the existing product which you want to replace or return at onlinesupport@deyann.in. The existing product needs to reach us at Kolkata and returns can be made in the following ways:

  1. Return Pick-up facility is available in selected locations depending on the courier services in the said location. If you choose to schedule a pick-up, you must properly wrap the product in a packet and do not seal the packet. The product must be unused, unwashed, unaltered and all the tags should be intact. Keep the packet ready and open, to quicken the pickup process. Take a photograph of the product(s) inside the packet and close the packet in front of the courier boy.
  2. If return pick-up option is not available at your location you can even Self-Return the product to us. In case your area pin code is not eligible for Return Pick-up mode then, you may self-return the product to our Returns desk/Warehouse. The product should be properly wrapped and the you must ensure that the product is unused, unaltered, unwashed and all the tags are intact. Also, please mention the Order ID and Return ID of the returned product on the package.
    You are required to courier the product on the below address:
    Diawin Fashions Private Limited
    Srijan Industrial Logistic Park,
    Part: C, Block: C,
    3rd floor, Unit #7A,
    NH – 6, Bombay Road,
    Near Saraswati Bridge,
    Howrah – 711302
    For all self-shipped returns, you will be duly reimbursed the shipping costs to your actual payment method (maximum amount reimbursable is Rs. 150 per order). You must share a scan copy of courier bill/receipt with us on onlinesupport@deyann.in. The courier bill/receipt should satisfy the following conditions for successful processing:

    • It should contain the weight of the return product.
    • Residential/office address, destination address, shipment date, amount and other details should be mentioned.
    • The information on the receipt should NOT be edited/over-written.
    • The courier charge (amount mentioned on the receipt) should not go past the Sender-Destination-Service combination and shall be cross checked with the courier company.
    • This is subject to your returns being inspected and successfully processed upon receipt at our end.
    • Once the product is received at our end, it will go through an internal quality check. After the product is verified, we will process the Exchange request.

Term & Conditions of Exchange or Return

  • The returned product should be fresh, unwashed, unaltered and unused with the tag intact as it will be checked at our end.
  • Returns or Exchanges are allowed with products of the same price or higher.

Cancellation and Refund Policy

  • Unavailable Item
    We aim to keep in stock every product displayed on our website. However, if an item is unavailable due to any reason, we will inform you via email within two (2) working days from the date of purchase. Thereafter, you will have the option of either substituting your product with a same or higher priced product or cancelling the order. In case of cancellations, a refund will be initiated accordingly.
  • An easy cancellation process is available for all our valued customers. You can cancel your online order before the product has been shipped, by making a refund request within 24 hours of placing the order and your entire order amount will be refunded.
    • You can make a refund request by sending us an email on onlinesupport@deyann.in.
    • We do not accept partial order cancellation requests.
    • In case you have any complaints regarding the product, please ensure that you report it to us within 5 days of receiving the product, in order to request for refunds.
    • Any customized product is non-returnable.

E-coupons/Credit note will be issued in the below refund related scenarios

  • Incorrect delivery address/Pin Code
  • Incorrect address including any form of a PO Box address
  • After 3 failed delivery attempts by the courier
  • Package refused by recipient

Claiming Refunds
For Credit Card/Debit Card/Net banking or PayPal Transactions our refund takes around 5 to 7 working days after initiating the refund. Refund will be credited in the same account which was used for making order payment.
*Please note that the timing of the actual account credit depends on multiple third-party agencies such as banks and payment gateways.

Product Disclaimer

  • Embroidery and Colour
    We regard the inherent qualities of our products with utmost care and we ensure the quality of our products but due to the nature of fabrics, we do not guarantee the garment’s embroidery or any colour bleeding therein.
  • Sizing
    The fit of our clothing depends on the cut, fabric and style of every garment. Some garments are designed to have a loose, relaxed fit and some garments are styled to be more fitted. Please review our sizing guide available with each product to select the size or fit which is best suitable for you. Due to the nature of different fabrics the given measurement can differ marginally.
  • Colour Display
    We have done our best to display the colours of the products shown on this website as accurate as possible. However, the colour of the physical products may be different from the ones displayed on the website which could be due to the settings of your monitor or colour of your visual display or resolution of the image or lights used while taking the photographs of the products.
  • Wash care
    We request you to read the washing instructions carefully as mentioned on the tag of the product and follow the same to avoid any damages to it.

Transactional Disputes

Transactional Disputes if any would be subject to exclusive jurisdiction of courts of Kolkata. We, as a merchant, shall be under no liability whatsoever, in respect of any loss or damages arising, directly or indirectly, from to decline of authorization for any transaction on account of the Cardholder/customer, having exceeded the pre-set limit mutually agreed by them with their acquiring bank.

The Company reserves the right to amend and/or alter any of the above policy terms and conditions at its sole discretion.